This Privacy Policy explains how Unicorn Kitchen Industry (“Company”, “we”, “our”, “us”) collects, uses, discloses, and protects your information when you use unicornkitchenindustry.com and our services. We follow applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (India) (“DPDP Act”).
1) What We Collect
- Contact data: name, email, phone (e.g., via
contact.phpform or newsletter). - Business/order data: company name, address, GST number, order details, service requests.
- Technical data: IP address, device/browser, pages viewed, timestamps, and cookies/analytics data.
- Communications: emails, WhatsApp/chat interactions, and call notes for support.
2) How We Use Your Information
- Respond to enquiries, provide quotations, process orders, and deliver equipment/services.
- Customer support, warranty and maintenance coordination.
- Improve our Website, products, and service quality; prevent fraud or abuse.
- Legal compliance (tax, invoicing, warranty records) and security purposes.
- Marketing updates with your consent (you can opt out anytime).
3) Legal Basis (DPDP Act)
- Consent (e.g., when you submit a form or subscribe).
- Performance of a contract (quotations, POs, delivery, warranty).
- Legal obligations (tax/GST and records retention).
- Legitimate interests (security, site functionality, business analytics).
4) Cookies & Analytics
We may use essential cookies for functionality and optional analytics cookies to understand usage. You can control cookies via your browser settings. If you use tools like Google Analytics later, ensure your banner/notice reflects that.
5) Sharing & Disclosures
- Service providers (hosting, email/SMS, analytics, logistics/couriers, payment processors) under confidentiality obligations.
- Legal/regulatory requests as required by law.
- We do not sell personal data.
6) International Transfers
Data may be processed in India or other locations where our service providers operate. We take reasonable steps to protect data during such transfers.
7) Data Security
We use reasonable technical and organizational safeguards (HTTPS, access controls, limited retention). No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8) Retention
We retain personal data for as long as necessary to fulfil the purposes above and as required by law (e.g., tax/warranty records).
9) Your Rights (DPDP)
- Right to access, correct, update, and erase personal data (subject to legal exceptions).
- Right to withdraw consent for processing that relies on consent.
- Right to grievance redressal. We will respond within reasonable timelines.
10) Children’s Privacy
Our Website and services are intended for adults and business users. We do not knowingly collect data from children under 18.
11) Third-Party Links
Our Website may link to third-party sites (e.g., Instagram, WhatsApp). Their privacy practices are governed by their own policies.
12) Changes to This Policy
We may update this Policy from time to time. The “Last updated” date will change accordingly.
13) Contact / Grievance Officer
Grievance Officer: Mr. Mayur Singh RawatUnicorn Kitchen Industry
E-79B, Street No. 10, Sai Mandir, Rama Vihar, Rohini, Delhi-81
Email: info@unicornkitchenindustry.com
Phone: +91 9899451810, +91 8447130676